Effective Date: 2 September 2023
At Indica Hemp House, we are committed to protecting your privacy and handling your personal information with care and responsibility. This Privacy Statement outlines how we collect, use, store, and manage your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We may collect personal information such as your name, email address, phone number, postal address, and booking details when you:
- Make a reservation or enquiry through our website, phone, email, or via third-party platforms (e.g. Airbnb, Booking.com)
- Subscribe to our newsletter or promotional offers
- Provide feedback, complete a survey, or communicate with us directly
- Interact with our website, which may record IP addresses and browser/device data
We collect this information to manage your booking, provide excellent customer service, personalise your experience, and send updates or promotional material (if you opt in).
Use and Disclosure
Your personal information is used to:
- Process bookings and respond to enquiries
- Send booking confirmations, updates, and promotional communications
- Improve our services and guest experience
- Comply with legal obligations
We may share your information with trusted third-party service providers, such as payment processors or marketing and web support teams. We do not sell or rent your information to any third parties.
Sensitive Information
We do not collect sensitive personal information, such as details about your health, religious beliefs, political opinions, or ethnicity.
Website Cookies and Embedded Content
Our website uses cookies to enhance your browsing experience. These may track usage statistics or remember your preferences. Some pages may include embedded content (e.g. videos, images, articles) from third-party websites, which may collect data and track your interactions as if you had visited their site directly.
You can adjust your browser settings to disable cookies if preferred.
Data Retention
If you contact us or leave a comment, we may retain your data (and associated metadata) indefinitely for administrative purposes. You may request access to or deletion of your personal data at any time, unless we are required by law to retain it.
Data Security
We take reasonable steps to secure your personal information from unauthorised access, misuse, or disclosure. This includes the use of encrypted systems, secure payment platforms, and restricted access to stored data.
Access, Corrections & Opt-Out
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate. You can also unsubscribe from our marketing communications at any time by contacting us.
To make a privacy-related request, please contact:
✉️ info@indica.au
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Updates to This Statement
We may update this Privacy Statement occasionally. The most recent version will always be available on our website.